Privacy Policy

We are committed to a policy of confidentiality and integrity in the use of personal information provided by our customers. 

We are committed to ensuring compliance with all privacy legislation, federal, provincial and state, within Canada and the United States where applicable.

Consent to Collect Information

When you consent to the use of our services, you consent to the collection of personal information as described in this privacy policy.

Meaning of Personal Information

Personal information generally is that information which can be used to identify an individual. It can include, but is not limited to your name, address, date of birth, credit card number, email address, personal identification numbers, telephone numbers, and information relating to income, other financial data, or employment and educational records where appropriate.

Use of Personal Information

We will not collect more information than is necessary in order to bill and ship an order to you and we will not refuse orders because of a refusal to provide information. Information may also be collected for the upholding of warranties, repair estimates and after sale support and service. We may also use personal information in customer loyalty programs and contests and promotions.

We may from time to time request information from you through surveys and contests on this website. Participation in such surveys and contests is entirely voluntary and information obtained therefrom will be used for purposes of improving utility, usability and content, and for monitoring the use of this website.

We will not sell, share or rent your personal information to a third party without your express knowledge and consent and will not disclose personal information unless permitted or required by law.

Withdrawal of consent

You may withdraw your consent to the use of personal information. However we may not be able to provide all goods and services which require the said information.


We take all commercially reasonable precautions to protect your information and privacy and employ advanced encryption software to protect your credit card data and other personal information. Our associates are trained to maintain security and respect confidentiality.


Our website uses cookies which are pieces of text stored by your web browser to identify it to our server when you visit the website. This common technology enables you to use some essential features of the website, such as adding items to your shopping cart, checking out and purchasing products, or logging into your account. You can disable or delete cookies from our website in your browser settings, but many areas of the website will not function properly if you do.

Access to information

Where permitted by law, we will provide details of your personal information in our records, and a record of third parties to which it was or may be disclosed. Requests for said information must be in writing to Edward H Pope Limited, Attention: Privacy Officer.


We accept responsibility for the handling and the confidentiality of your personal information.

Questions regarding this policy may be directed to our Privacy Officer, Larry

You have the right to contact the office of the Privacy Commissioner for Canada or the Privacy Commissioner for your State or Province if any unresolved question or issue arises out of the implementation of this privacy policy.